Enterprise Rent-A-Car

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Reviews

• Tim Weymer

  Mar, 28 2018
  ★ ★ ☆ ☆ ☆
  Called to rent a pick up truck, reserved a Dodge Ram 1500, or equivalent model, made the reservation told me it was all set. I joined the Enterprise rewards club to get a discount rate, which I never received.
  
  Called back to arrange time for them to pick me up was told they had no pickup trucks, but I was welcome to call the other locations to see if they had one. Told her they were welcome to put me on hold & call the other locations to see if they had one, I would wait. I was told they had one at the West Seneca location, should be ready for pick up at 3:30.
  
  15 minutes later (noonish) they called, said they had a driver in the area who could pick me up in 15-20 minutes. Told them yes guy picked me up took me to West Seneca location lo and behold no Ram 1500 or equivalent model pickups available but they had a Ford F250.
  
  I don't know where the call center is versus the west Senaca location but it seems like the left hand has no idea the right hand even exists! Zero communication between them. People at West Seneca location were very nice , but as far as the initial calls, definitely not the quality service I've experienced with Enterprise in the past. Felt like I was in the Seinfeld rental car episode.

The nearest places

• Transit Rd & Clinton St

  Establishment, Bus station, Transit station

  United States, West Seneca, NY 14224
•  

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  Establishment, Car repair

  ★ ★ ★ ★ ☆

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  stores.advanceautoparts.com

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• Advance Auto Parts

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  3224 Transit Road, West Seneca, NY 14224

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• Northeast Collision Inc

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  3480 Transit Road, Depew, NY 14043

  +1 716-656-0022

  northeastcollision.com

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  The Cove - Seafood & Banquets

  Establishment, Food, Night club

  4701 Transit Road, Depew, NY 14043

  +1 716-656-7946

  thecoveseafoodandbanquets.com

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• Santora's Pizza Drive-In

  Establishment, Food

  3440 Transit Road, Depew, NY 14043

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  Open now: Until 10:00pm